Welcome to Cloudfabrica, a suite of software products and services owned and operated by Quantuza Technologies (Pvt) Ltd ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use Cloudfabrica services, including but not limited to our Identity Management System, Loyalty Management System, Product Catalog, Order Management, and other integrated modules (collectively referred to as the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information we collect
We collect the following types of information when you use Cloudfabrica:
a. Information you provide to us:
- Account information: Name, email address, phone number, company details, and other contact information.
- Login credentials: Username, password, authentication details.
- Business information: Tenant or organizational data such as business name, industry, address, and users within the tenant.
- Support requests: When you contact us for support, we may collect details related to your issue.
b. Automatically collected information:
- Device and usage data: IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies and tracking: We use cookies and similar technologies to enhance user experience and gather usage analytics. You can control cookie preferences in your browser settings.
c. Third-party information:
- Identity providers: If you use third-party login (OAuth2), we may receive information like name, email, and profile image from those providers.
2. How we use your information
We use your information to:
- Provide and maintain the Cloudfabrica Services.
- Personalize and improve your experience across our suite of applications.
- Authenticate users and authorize access to various modules.
- Respond to your inquiries and provide customer support.
- Monitor system performance and usage analytics.
- Send important updates, security alerts, or administrative messages.
- Comply with legal obligations and enforce our Terms of Service.
3. How we share your information
We do not sell your personal information. We may share your data under the following circumstances:
- With service providers: For infrastructure, analytics, payment processing, or customer support services.
- With other tenants (only with consent): In cases where collaboration or federated identity is enabled.
- For legal compliance: To comply with law enforcement or governmental requests.
- In a business transfer: If Quantuza Technologies (Pvt) Ltd is involved in a merger, acquisition, or asset sale, your information may be transferred.
4. Data retention
We retain personal data only for as long as necessary to provide our Services or fulfill legal obligations. Upon request or account deletion, we will delete or anonymize your personal data, unless we need to retain it for legitimate business or legal purposes.
5. Your rights and choices
Depending on your location, you may have rights such as:
- Accessing the data we hold about you.
- Requesting correction or deletion.
- Objecting to or limiting certain data uses.
- Withdrawing consent where processing is based on it.
To exercise your rights, contact us at privacy@quantuza.com.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure. Use strong passwords and protect your credentials.
7. International transfers
As a global software suite, Cloudfabrica may process your data in countries outside your residence. We ensure that appropriate safeguards are in place to protect your information in such transfers.
8. Children’s privacy
Cloudfabrica is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to this privacy policy
We may modify this privacy policy at any time. Changes will become effective immediately upon being posted on this page unless stated otherwise. We may, at our discretion, notify you of material changes via email or through the platform, but are not obligated to do so. Your continued use of the Services after any such changes constitutes your acceptance of the updated privacy policy.
